Its customer experience platform and solutions help companies engage effortlessly with their customers across all touchpoints, channels and interactions to deliver differentiated customer journeys while maximizing revenue and loyalty. This guide will provide an overview of four main categories crm, help desk, voip, gamification as. Interactive intelligence releases enhanced multisite call routing software. Pureconnect powered by customer interaction center cic altivon. Genesys acquired interactive intelligence in december 2016. Choose the contact center solution that best meets your needs.
Interactive intelligence customer interaction center. This would include front line customer use of client interface, qa, reporting, speech analytics, customization capability, ability to integrate fully with incident management systems, outbound call campaigns and anything else you can think of. Across the board interactive intelligence is superior to the competition. Call center software comparison 2020 technologyadvice. This would include front line customer use of client interface, qa, reporting, speech analytics, customization capability. The whole suite is loaded with a contact center that can handle. Genesys is a global, omnichannel customer experience and contact center. The whole suite is loaded with a contact center that can handle interactions via multiple channels, a platform that offers unified communications, as well as automated routine and significant business. While we might have to wait a bit to see exactly what the provider has up its sleeves, we do have some information from genesys themselves. Altivon designs and implements pureconnect contact center solutions to help you. To help prospective buyers come to a decision, an accurate call center software comparison is vital. The interactive intelligence customer interaction center cic 4. Genesys call center software handles all interaction analytics with a single.
Genesys provides call center and customer service technology. The contact center solutions of interactive intelligence can either be cloudbased or onpremises using a singleplatform or allinone ip communications software suite. The unified communications space continues to get shaken up as genesys telecommunications revealed plans today to. Proud to be one of genesys formerly interactive intelligence first 10 partners. Contact center solution by interactive intelligence convergeone. One particular interactive intelligence client, brand.
How 117 companies like conifer health solutions, eplus and open technology solutions use interactive intelligence. Choose business it software and services with confidence. The company has developed an allinone ip communications software suite thats scalable and standardsbased, offering single. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. Aug 31, 2016 genesys telecommunications laboratories inc. Genesys to acquire contact center rival interactive. Contact center company genesys to buy interactive intelligence. The company works with over 6,000 customers across the globe.
Indianapolis, indiana, united states industries call center, customer service, software. Make your website a conversation starter with live chat and solve issues in real time. Call center software maker interactive intelligence. Interactive intelligence group stock soars on takeover rumors. Interactive intelligence unveils sipcompliant dialer for. Its unified communications solutions provides a singleplatform that integrates all software ip pbx applications with your existing business system. More than 280 outofthebox integrations, addons and plugins make it easy to connect your genesys cloudbased products with other missioncritical systems like crm systems, hr programs, workforce. Genesys powers 25 billion of the worlds best customer experiences each year.
This is enabled by genesys cloud, an allinone solution and the worlds leading public cloud contact center platform, designed for rapid innovation, scalability. Interactive intelligence, founded in 1991 and employing about, 2,200, makes software for call centers and business communications. The call center software provider has reportedly garnered interest from rival software companies and private equity firms. The headset team can ensure you maximize the effectiveness of your interactive intelligence solution by making certain you have the headset solution to meet your unique needs. Technology interactive intelligences call center software is available as both an on premise solution and as a hosted. Interactive intelligence is a global provider of enterprisegrade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase. Customer interaction center cic a feature rich onpremises solution caas a virtual private cloud single tenant. Unified agent desktop now embedded with new callscripter communication toolbar for improved easeofuse. At the same time, call center software offers a number of dedicated features for both agents and supervisors that cant be found in other types of business communications solutions. Call center software comparison interactive intelligence. Based in indianapolis, interactive intelligence helps call center operators develop applications that help them analyze data and improve customer service calls. Inin is a global provider of contact center, unified communications, and business process automation software and. Customer engagement software specialist interactive intelligence has entered into a new reseller partnership with virtual hold technology vht, a provider of multichannel callback and other contact center solutions. Both interactive intelligence and genesys are well known five 9 alternatives, so the market will look a little different in the time to come.
They are one of the top 500 global software and service suppliers, as named by software magazine. Interactive intelligence said vars can build more efficient call and customerservice centers for customers with interaction dialer 2. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive. Customer engagement software specialist interactive intelligence has entered into a new reseller partnership with virtual hold technology vht, a provider of multichannel callback and other. Our exclusive process gives you a quick look at the general rating of avaya aura call center elite and interactive intelligence caas. Interactive intelligence upgrades intelligent multisite routing software. Callcenter software company genesys said it agreed to buy rival firm interactive intelligence group inc. The companys core product offering was the interaction center platform, which centralized multichannel business. Interactive intelligence provides software that helps call center operators analyze data and improve customer service calls. Why shares of interactive intelligence group soared today timothy green. The same is true within the contact center and to easily accomplish this migration. Interactive intelligence has some top name customers, including microsoft and sony. Aug 31, 2016 interactive intelligence, founded in 1991 and employing about, 2,200, makes software for call centers and business communications.
The genesys pureconnect allinone call center management system provides. You can also export your data into a business intelligence database or build your. Interactive intelligence offers your choice of a complete premisebased solution, an equally complete cloudbased solution at. Interactive intelligence incorporates callback features via. Our success comes from seamlessly connecting employees.
Our ip business communications solutions unify every aspect of contact center and enterprise interactions for reduced costs, simplified management. Interactive intelligence unified communications uc headset. Interactive intelligence was founded in 1994 and is headquartered in indianapolis. Interactive intelligence offers interaction dialer 2. Providing high quality customer service requires you to effectively handle omnichannel customer.
The solution comprises many features required to process inbound support requests. Run your contact center with software that makes great customer experience easy. May 01, 2006 interactive intelligence upgrades intelligent multisite routing software. Interactive intelligence is a global provider of enterprisegrade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs. The contact center s migration from efficiency to effectiveness. Cbm provides multimedia contact center, ip telephony and unified. The interactive intelligence caas enables contact centers to offer consistency and efficiency through a single reintegrated application suite. Interactive intelligence is a software and cloud services for customer engagement, communications and collaboration. Interactive intelligences contact center software integrates.
Interactive intelligence currently have a rating of 0 out of 5 stars on serchen and are currently not rated by their customers. Genesys is a global, omnichannel customer experience and contact center solution leader. Allows users to pull up customer data with ease during calls. Interactive intelligence customer interaction center key.
Avaya aura call center elite vs interactive intelligence caas. You will not be disappointed with interactive intelligence. Nice incontact is cloudbased call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. One particular interactive intelligence client, brand addition, installed the companys allinone ip communications software suite. Call center software maker genesys to buy rival interactive. Genesyss customer base of 4,700 is smaller than that of interactive intelligence, but it says its software targets sophisticated needs of call centers, which generates annual revenue. Interactive intelligence is a global provider of call center technologies and software solutions for midsize to large organizations.
Call center systems share characteristics with both standard business phone systems also known as pbx systems and customer servicehelp desk solutions. Allinone contact center call center software genesys. Unlock the power of your contact center with enghouse interactive. Getting the perfect customer support software product is all about assessing numerous solutions and identifying the top software for your specific needs. Dec, 2016 both interactive intelligence and genesys are well known five 9 alternatives, so the market will look a little different in the time to come. Call center software company genesys said it agreed to buy rival firm interactive intelligence group inc. Aug 31, 2016 interactive intelligence provides software that helps call center operators analyze data and improve customer service calls. Callcenter software providers genesys, interactive. Customer interaction center cic a feature rich onpremises solution. Choose a powerful and proven call center software solution. Saas or onpremise virtual call center software solution. Jul 29, 2016 interactive intelligence group inc, a u.
Interactive intelligence is the marketleader in delivering worldclass call center solutions for contact centers. The headset team can ensure you maximize the effectiveness of your interactive intelligence. Call center software maker interactive intelligence explores. Aug 15, 2014 across the board interactive intelligence is superior to the competition. Fully integrated software solutions allinone platform. Interactive intelligence optimizes the contact center. Interactive intelligence group stock soars on takeover rumors the call center software provider has reportedly garnered interest from rival software companies and private equity firms. Interactive intelligence group stock soars on takeover rumors the callcenter software provider has reportedly garnered interest from rival software companies and private equity firms. Powered by interactive intelligence customer interaction center. Interactive intelligence offers your choice of a complete premisebased solution, an equally complete cloudbased solution at a fixed monthly cost communications as a service caas or a managed service where we do it all. More than 280 outofthebox integrations, addons and plugins make it easy to connect your genesys cloudbased products with other missioncritical systems like crm systems, hr programs, workforce management, business intelligence tools, thirdparty ai and more. Interactive intelligence customer interaction center key features. The callcenter software provider has reportedly garnered interest from rival software companies and private equity firms.
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